Student Support and Engagement Manager
1 day ago
Job Summary: The London Governance & Compliance Academy is seeking an exceptional Student Support and Engagement Manager to join its dynamic team. As a key member of the team, you will play a vital role in delivering outstanding student experiences.
Key Responsibilities:
- Support students through multiple contact methods to enhance their professional development and employability.
- Manage all inbound queries, maintain and improve student satisfaction, and assist students with online portal queries.
- Process payment plans, support outbound calls, and identify prospective students for enrolment.
- Contribute to the development of the student journey by reporting back on issues or trends.
Salary Estimate: £40,000 - £55,000 per annum, depending on experience.
Required Skills and Qualifications:
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Able to work effectively in a fast-paced environment, prioritising tasks and managing competing demands.
Benefits:
The academy offers a competitive remuneration package, performance-related discretionary bonus, and flexible working arrangements that can be discussed with our management team.
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