Food and Beverage Host

3 weeks ago

London, Greater London, United Kingdom Grosvenor Casinos Full time

About Us

Grosvenor Casinos is a leading entertainment and gaming company that prides itself on providing exceptional customer experiences. Our venues are vibrant community hubs where people can relax, socialize, and enjoy a safe and welcoming environment.

Our Commitment

We are committed to customer excellence and ensuring that both our customers and colleagues are at the heart of everything we do. Our goal is to create memorable experiences for everyone who walks through our doors.

Job Summary

We are seeking a skilled Food and Beverage Host to join our team. As a Food and Beverage Host, you will be responsible for creating a warm and inviting atmosphere for our customers, providing exceptional customer service, and presenting our menus confidently and effectively.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service to our customers, ensuring that their needs are met and exceeded.
    • Respond to customer inquiries and resolve any issues in a timely and professional manner.
  • Menu Presentation
    • Presentation of menus to customers in a clear and concise manner.
    • Answering customer questions about menu items and making recommendations.
  • Teamwork
    • Work collaboratively with other team members to ensure seamless service delivery.
    • Communicate effectively with colleagues to ensure that customer needs are met.

Requirements

  • Excellent Communication Skills
    • Strong verbal and written communication skills.
    • Ability to communicate effectively with customers and colleagues.
  • Customer Service Experience
    • Previous experience in customer-facing roles, preferably in the hospitality or gaming industry.
    • Ability to provide exceptional customer service in a fast-paced environment.
  • Teamwork and Adaptability
    • Ability to work collaboratively with other team members.
    • Flexibility to adapt to changing situations and priorities.

What We Offer

  • Competitive Salary
    • A competitive salary that recognizes your hard work and dedication.
  • Fantastic Rewards Package
    • A range of benefits, bonuses, and perks that ensure your job is both fulfilling and rewarding.
  • Induction for Success
    • A comprehensive induction program that familiarizes you with our Grosvenor values and culture.
  • Learning and Development
    • Opportunities to learn and grow with the guidance of experienced industry professionals.
  • Exciting Project Work
    • The opportunity to work on exciting projects that make a meaningful impact on our business.
  • People-Focused Culture
    • A supportive and nurturing work environment that ensures you have the tools you need to thrive.
  • High-Performing Culture
    • A team that embraces high performance and helps you reach your full potential.
  • Emphasis on Growth
    • A commitment to fostering your individual and team growth to help you succeed and excel.

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