Adult Mental Health Crisis Support Team Lead
2 days ago
Buckinghamshire Mind is seeking a highly skilled and experienced Team Lead to supervise and support a small team of Mental Health Crisis Support Workers within our Safe Haven Service.
About the RoleThe Safe Haven Service offers a welcoming, safe, friendly, and non-stigmatising environment for people to access in times of mental health crisis. The service provides an 'out-of-hours' facility as an alternative to A&E or secondary care mental health presentations for those without physical need.
Key Responsibilities- Overall line management responsibility for the successful delivery and smooth running of Safe Haven in High Wycombe.
- Coach and support Safe Haven workers in their provision of high-quality advice and emotional support to individuals who are referred to the service.
- Supervise and offer guidance to the Safe Haven Workers around therapeutic and wellbeing-focused interventions for those service users in emotional distress.
- Ensure that effective risk assessment and safety planning is carried out.
- Ensure data and qualitative information is collected and collated, as required and directed by the Operations Manager.
- Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.
- Carry out initial assessments and maintain accurate case records within the required data collection and reporting system.
- Provide emotional support to individuals referred to the Mental Health Safety Planning Service.
- Utilise the online Bucks Mind Guide to help people to develop self-management strategies and to make the best use of the local resources around them, signposting or making referrals as required.
- Ensure the wellbeing and safety of service users, reporting any concerns to your line manager.
- Ensure Safeguarding concerns are responded to appropriately in line with Buckinghamshire Mind's Safeguarding Policies.
- Work collaboratively with Oxford Health NHS Foundation Trust staff to support, develop, and promote both the Safe Haven services.
- Prepare for and attend regular individual and group supervisions.
- Be proactive in reviewing and evaluating personal performance and identifying areas for improvement and development; participate in annual personal review meetings.
- Attend training as appropriate and show a willingness to undertake professional development opportunities relevant to the role.
- Work within Buckinghamshire Mind's and Berkshire Mind's policies and procedures including Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health and Safety, and the Professional Boundaries policy.
- Keep informed about other projects, events, and related issues regarding Buckinghamshire and Berkshire Mind.
- Inform Buckinghamshire Mind colleagues if Mind Guide information needs revising or if any additional services are identified for inclusion.
- Excellent team management skills and a high level of ability to support and supervise staff.
- Ability to respond calmly and effectively to high-risk situations which may include self-harm or suicide ideation.
- Proven experience of providing an adult mental health support service.
- Knowledge and experience of supporting people with mental health problems to increase their independence and to develop self-management strategies.
- Experience responding to emotional crisis, safety planning, and suicide response/prevention.
- High level of ability to develop and deliver a high-quality service.
- Background in mental health.
- Positive attitude towards people with mental health problems, in particular people's ability to develop and change.
- Strong commitment to equal opportunities and diversity.
- Ability to support and coach staff to develop boundaried therapeutic relationships with vulnerable adults.
- Experience of providing training to groups and/or individuals.
- Understanding and knowledge of other mental health and related services, both voluntary and statutory.
- Good level of IT skills including Microsoft Office and Outlook.
- Excellent communication and interpersonal skills especially with people who experience/have experienced mental health issues.
- Able to network and build sustainable working partnerships with volunteers, staff, and other agencies.
- Maintains confidentiality in line with Buckinghamshire Mind policy.
Buckinghamshire Mind is an independent charity providing high-quality services to support and represent people with mental health needs in the local community. We work to provide a voice for people with mental health needs, to fight stigma, and campaign to influence policy and decision-making locally.
We are an independent charity that is proud to be affiliated with national Mind and to adhere to its quality standards of governance and service delivery. Buckinghamshire Mind is part of a network of over 100 Local Minds, which provide trusted mental health services to our communities.
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