IT Desktop and Network Support Specialist

2 weeks ago


Nottingham, Nottingham, United Kingdom Brilliant Computers Full time
Job Description

At Brilliant Computers, we are seeking a skilled IT Desktop and Network Support Dispatch Oxford to join our team. The successful candidate will be responsible for installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems, as well as desktop applications.

Key Responsibilities:

  • Install and configure desktops, printers, and other computer peripherals
  • Troubleshoot and fix hardware and software problems
  • Provide basic knowledge of enterprise LAN and WAN setups and concepts
  • Perform smart hand activities under instruction-based activities at sites and from Remote Team
  • Lift and move computer equipment weighing up to 50Lbs
  • Expert in desk-side support and PC break/fix, including basic administration of Windows O/S and MAC OS
  • Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
  • Smart hand support for peripheral and networking hardware
  • Troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end-user network cabling

Requirements:

  • Excellent written and oral communication skills with clients and management as well as people skills
  • Ability to work with deadlines and complete tasks on time
  • Takes proactive ownership and works with a sense of urgency
  • Bilingual (English & Local B2)

Preferred Qualifications:

  • Experience of ticketing tools (ServiceNow / Remedy etc.)

Additional Requirements:

  • Console cable for CISCO and Silver Peak
  • Full Internet-ready mobile
  • Noise Cancellation headsets
  • Team Viewer, MSTeams, Putty, Remote connection software, Admin Access of the Laptop
  • RJ45 port on Laptop

We are looking for a skilled and experienced IT Desktop and Network Support Dispatch Oxford to join our team at Brilliant Computers. If you have the skills and qualifications we are looking for, please apply for this exciting opportunity.



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