IT Support Specialist
3 weeks ago
VIQU Limited is seeking an experienced IT Support Engineer to join our team in Nottingham. As an IT Support Engineer, you will provide onsite support to our users, covering all requirements up to 2nd Line, as well as some Infra Security and Network elements.
Key Responsibilities:
- Provide 1st/2nd line IT support for end-users.
- Troubleshoot and break fix – user support.
- Support and setup of new starters.
- Manage tickets using ITSM tools (Freshservice is preferred, ServiceNow, Jira and similar tools are also acceptable).
- Troubleshoot and support Microsoft Operating Systems and laptop imaging.
- Perform Office 365 and Active Directory user administration.
- Build/deployment and imaging of new desktops/laptops.
- Infrastructure and Network security experience would be beneficial.
- Configure and troubleshoot laptops and peripherals.
- AV Meeting room setup and configuration.
- Basic LAN/WLAN network support and hardware troubleshooting.
Requirements:
- Experience in IT support and infrastructure management.
- Knowledge of Microsoft Operating Systems and Office 365.
- Ability to work in a team environment.
- Excellent communication and problem-solving skills.
Interested in this opportunity? Please contact us to find out more.
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