Service Delivery Specialist

5 days ago

Aldershot, Hampshire, United Kingdom GBA5 EntServ UK Limited Full time

About the Role

We are seeking an experienced Installation Engineer to join our team at GBA5 EntServ UK Limited. As an Installation Engineer, you will play a critical role in supporting the Advanced Mission Planning Aid (AMPA) Programme, ensuring the successful installation and deployment of systems for our customers.

Key Responsibilities

  • Plan and conduct system installations and setting to work for customers, including permanent and deployed installations in the UK and overseas locations.
  • Manage assigned Service Support Desk workload in accordance with procedures to meet customer Service Level Agreements (SLAs).
  • Coordinate responses to requests for support to achieve an agreed resolution with the customer.
  • Monitor and provide reporting on Service Support Desk performance as defined in contractual documentation and on an ad-hoc basis.
  • Liaise with 3rd party suppliers and support agencies regarding Service Support activities.
  • Provide remote diagnostic and repair over secure networks.
  • Responsible for system administration of remote diagnostic systems.
  • Responsible for secure accounting of classified hardware/media items.

Requirements

  • Several years' experience with customer-facing roles.
  • Excellent communication skills, both written and verbal.
  • Understanding physical hardware configuration and being able to build and modify COTS equipment to detailed specifications.
  • Basic understanding of networking topologies and infrastructure to diagnose and plan installations based on customer-provided networking.

Desirable Skills/Experience

  • Knowledge/Experience with Advanced Mission Planning Aid (AMPA).
  • Previous Support desk/Helpdesk experience.
  • ITIL Foundation.
  • Hardware experience and a good understanding of HP and non-HP COTS products, including workstations/laptops/servers/printers, network-attached storage devices, uninterruptible power supply devices, and basic understanding of Red Hat Linux and Linux Command Line.
  • Understanding of IBM Rational suite (ClearCase/ClearQuest).

Investment in Training and Development

  • We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training, as well as mentoring and support for relevant sponsored professional qualifications.
  • We're developing an environment where people can grow and harness their careers and skills to be the best that they can be, focusing on the long term.

Our Culture

  • Here at GBA5 EntServ UK Limited, we support with care and compassion, and we are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace, regardless of who they are or what they do.
  • We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high-performing workforce led by talented leaders.
  • We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits

  • As part of our competitive remuneration package, flexible benefits are available. There is an option to 'flex up and down' on specific benefits, for example, buy or sell annual leave, Private Medical Benefit, Dental, and Travel Insurance.
  • You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries, and more.

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