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Travel Money Specialist
2 months ago
Job Summary
We are seeking a highly skilled and experienced Travel Money Specialist to join our team at Travelex. As a key member of our team, you will be responsible for providing exceptional customer service and expertise in foreign exchange to our retail customers.
Key Responsibilities
- Nurture and form relationships with customers to understand their travel and currency requirements and tailor their experience accordingly.
- Establish yourself as a trusted advisor and provide support and advice on Travelex products and services.
- Engage with customers to process foreign exchange transactions accurately and efficiently.
- Deliver on key performance goals, both procedural and customer-focused.
- Utilize your attention to detail to process daily online FX requests and deliveries.
- Implement best practice legal and regulatory standards and adhere to Travelex compliance procedures.
Requirements
- Numerically proficient, with a firm grasp of numbers to handle large amounts of cash and currency.
- IT proficient, with a basic understanding of computers and in-house till systems and ordering systems.
- Great communicator, with the ability to build relationships and provide exceptional customer service.
- Desire to succeed, with a drive to make a difference and deliver exceptional results.
About Travelex
We are a leading specialist provider of foreign exchange, with a network of foreign exchange stores and a trusted brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.
