AI Solution Manager
4 weeks ago
We are seeking a highly skilled Solution Architect to join our team at Zendesk, Inc.
This role will support the software sales across all segments (Enterprise, Mid-Market and Commercial) and territories of the EMEA region.
As a key member of our team, you will work collaboratively with Account Executives, Solution Consultants, Customer Success, Services Delivery and other Zendesk teams.
Your responsibilities will include gathering requirements, creating solutions, estimating efforts, building quotes, designing project plans, drafting statements of work, and managing the professional services offerings from deal inception through to offering presentation, commercial negotiation and signature.
Requirements- Proficient English speaker.
- Bachelor's or Graduate degree.
- 3+ years of experience in software sales, pre-sales, implementation or technical support.
- Good understanding of customer relationship, engagement or experience software (e.g. Zendesk, Freshdesk, Hubspot, Intercom, Service Now, Talkdesk, Salesforce, Oracle, Genesys).
We are an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
We offer a fully flexible work environment, with the support of a dynamic and caring team. You'll work primarily remotely, with the digital tools and experiences to be together–even when we're apart.
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