ServiceNow Enterprise Architect

6 days ago


London, Greater London, United Kingdom FalconSmartIT Full time

Job Title: ServiceNow Enterprise Architect

Job Type: Contract Inside IR35 or Permanent

Job Location: Remote (Hybrid)

Must Have Experience

  1. Proven expertise in implementing IT Service Management (ITSM) solutions using industry best practices.
  2. Experience in implementing ServiceNow and integrating it with multiple enterprise-level tool sets.
  3. Skilled in implementing ITSM, IT Operations Management (ITOM), and IT Business Management (ITBM) solutions.
  4. Hands-on development experience with ServiceNow scripting, including Business Rules, Script Includes, and UI Actions.
  5. Strong experience in creating Service Portal widgets and custom applications.
  6. Excellent knowledge of REST and SOAP-based integration, including scripted API creation.
  7. Understanding of authentication mechanisms, including Auth 2.0 and certificates.
  8. Experience in implementing ServiceNow projects in domain-separated instances.
  9. Skilled in implementing ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases.
  10. Good knowledge of MID Server installation and management.
  11. Experience in custom application development and LDAP/Active Directory/SSO implementation.
  12. Knowledge of Flow Designer, Integration Hub, and Orchestration use case implementation.

Good to Have Experience

  1. Experience in working with IT Business Management (ITBM), IT Service Management (ITSM), and IT Operations Management (ITOM) solutions.
  2. Experience in working with Performance Analytics and designing ServiceNow Service Portal.
  3. Ability to review existing setups and provide best practice recommendations.
  4. Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features.
  5. Experience with HTML coding and Jelly script is a plus.

Academic and Professional Experience

Professional:

  • 5+ years of experience with ServiceNow is required.
  • 8+ years of experience in the IT industry is required.

Academics:

  • Certified System Administrator.
  • CIS-ITSM, Certified Application Developer, CIS-Discovery, CIS-Service Mapping.
  • ITIL Foundations certification is preferred.
  • Bachelor's degree or equivalent combination of education and experience.


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