Global Fintech Support Specialist

5 days ago


Farnborough, United Kingdom Mulberry Recruitment Full time
About Our Client

Mulberry Recruitment is working with a leading client based in the UK to find a talented individual to join their team as a Global Fintech Support Specialist.

Job Description

We are seeking a highly motivated and customer-focused professional to provide exceptional support to our clients. As a Global Fintech Support Specialist, you will be responsible for delivering outstanding customer service via email, telephone, and live chat.

You will work closely with our team to resolve customer queries and comments on social media, providing timely and accurate responses to ensure seamless communication. Your technical expertise will enable you to answer general technical questions about our website and mobile app, as well as queries regarding customer statements and financial activity.

You will also be responsible for administrative tasks, including monitoring risk alerts and one-off tasks, supporting member services management, and responding to social media contacts on Facebook, Twitter, and Instagram.

This role requires strong written and verbal skills, the ability to work independently, and excellent phone manner. You will be flexible, able to adapt to changing priorities, and possess excellent organisational skills.

A successful candidate will have good technical skills, a willingness to learn new systems, and working knowledge of Excel and Word.

Benefits

Our client offers an excellent remuneration package, including:

  • £24,960 salary
  • 30 days' holiday (including all but 3 public holidays)
  • Health cash plan
  • An excellent induction and onboarding program with ongoing learning and development opportunities
  • A performance-related reward scheme ranging from £500 to £1,000 every 6 months
  • Physical and mental wellbeing support and platforms for you and your family
  • Breakfast and snacks every day
  • Great company events local and abroad
  • Enhanced maternity and paternity leave
  • Salary sacrifice options


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