Customer Stakeholder Engagement Manager

3 days ago

Brighton, Brighton and Hove, United Kingdom M Group Services Full time
About the Role

Morrison Water Services is proud to announce its new framework within Southern Water, part of a transformative £3.7 billion capital delivery programme set to revolutionise water and wastewater management for potentially a 12-year framework (7+5).

As Southern Waters Infrastructure Strategic Delivery Partner for Clean and Wastewater, we will be responsible for the Design and Build of major infrastructure projects. This extensive programme covers the entire Southern Water Services region, including the Isle of Wight. The clean water infrastructure programme will require upgrading existing assets and installing new assets to reduce leakage and usage across the region. The wastewater programme will support Southern Water Services in protecting and improving the environment for their communities and customers. Ensuring healthy rivers and seas, through growth, enhancement, and sustainability, with a focus on carbon reduction and social value.

Key Responsibilities

Deliver on promises to customers and stakeholders while working collaboratively with Southern Water.

Develop and implement a Customer Engagement Plan to create an excellent customer experience and service.

Continual improvement of plans and policies, innovating and listening to feedback.

Adopt the "we're One Team" collaborative approach, leading to the end-to-end customer journey.

Engage in regular and continuous feedback, identifying pain points to enhance service and proactively drive efficiencies.

Deliver the Supply Chain Customer Principles and manage KPIs to ensure C-Mex, D-Mex, and BR-Mex scores are exceeded.

Support Incident Management as a value-adding activity and engage with all stakeholders in projects to ensure positive customer messaging.

Generate and deliver engagement ideas, review the scope of work, and create a Customer and Stakeholder Management Plan.

Requirements

Candidates must be committed to supporting the long-term goals of Morrison Water Services and embracing change and promoting diversity.

The ideal candidate will have a passion for customer excellence, service delivery, and building strong working relationships with clients and other 3rd parties, built on integrity and trust.

The role requires a collaborative approach, strategic management, and leadership skills to drive compliance and ensure the system aligns with the Business Management system.

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