Smart Metering Operations Supervisor
2 days ago
Providor Ltd, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers.
We are a leader in the smart metering industry, dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.
The RoleThis key position involves overseeing daily operations of the dispatch team, ensuring efficient coordination of engineers/Partners. Key responsibilities include managing staff, optimising procedures, maintaining effective communication with Engineers clients, and other stakeholders.
Main Responsibilities- Lead, mentor, and supervise the dispatch team, scheduling shifts, assigning tasks, and monitoring performance for high levels of productivity and morale.
- Oversee the dispatching of Engineers/Partners, ensuring all operations are conducted efficiently and according to company policies and client requirements.
- Facilitate clear communication between dispatchers, Engineers clients, and departments to ensure seamless coordination and address any issues promptly.
- Track and analyse KPIs related to dispatch activities, identifying areas for improvement and implementing strategies for enhanced operational efficiency.
- Address operational challenges, including emergencies, delays, by coordinating with personnel and deploying resources.
- Evaluate and document dispatch activities, quality assurance, and other relevant information for reporting and compliance purposes.
- Provide training and development opportunities for dispatch employees to enhance their skills and knowledge.
To be successful in this role, you will require:
- A minimum of 3-5 years of experience in dispatching, logistics, or a similar field, with at least 1-2 years in a supervisory or leadership position.
- Excellent communication and interpersonal skills.
- Proficiency in using dispatch software, GPS systems, and other relevant technology.
- Analytical skills to assess performance metrics and implement improvements.
- Knowledge of transportation regulations and safety standards.
In addition to a competitive salary, we offer an employer-contributed pension scheme, Employee Assistance Programme, 29 days annual leave, Flexible Benefits Scheme, life assurance, breakfast club, social events, and more.
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