Smart Metering Operations Supervisor

2 days ago


Newmarket, Suffolk, United Kingdom Sureserve Group Full time
About Providor

Providor Ltd, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers.

We are a leader in the smart metering industry, dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

The Role

This key position involves overseeing daily operations of the dispatch team, ensuring efficient coordination of engineers/Partners. Key responsibilities include managing staff, optimising procedures, maintaining effective communication with Engineers clients, and other stakeholders.

Main Responsibilities
  • Lead, mentor, and supervise the dispatch team, scheduling shifts, assigning tasks, and monitoring performance for high levels of productivity and morale.
  • Oversee the dispatching of Engineers/Partners, ensuring all operations are conducted efficiently and according to company policies and client requirements.
  • Facilitate clear communication between dispatchers, Engineers clients, and departments to ensure seamless coordination and address any issues promptly.
  • Track and analyse KPIs related to dispatch activities, identifying areas for improvement and implementing strategies for enhanced operational efficiency.
  • Address operational challenges, including emergencies, delays, by coordinating with personnel and deploying resources.
  • Evaluate and document dispatch activities, quality assurance, and other relevant information for reporting and compliance purposes.
  • Provide training and development opportunities for dispatch employees to enhance their skills and knowledge.
Requirements

To be successful in this role, you will require:

  • A minimum of 3-5 years of experience in dispatching, logistics, or a similar field, with at least 1-2 years in a supervisory or leadership position.
  • Excellent communication and interpersonal skills.
  • Proficiency in using dispatch software, GPS systems, and other relevant technology.
  • Analytical skills to assess performance metrics and implement improvements.
  • Knowledge of transportation regulations and safety standards.
What We Offer

In addition to a competitive salary, we offer an employer-contributed pension scheme, Employee Assistance Programme, 29 days annual leave, Flexible Benefits Scheme, life assurance, breakfast club, social events, and more.



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