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Dispute Resolution Coordinator

1 month ago


Newmarket, Suffolk, United Kingdom Sureserve Group Full time
Job Summary:

Providor Ltd, a subsidiary of Sureserve Group Limited, specializes in installing domestic smart meters across the UK, working directly with numerous energy suppliers. As a leader in the smart metering industry, Providor is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Key Responsibilities:
1. Plan and dispatch engineers to various locations according to customer requests, specifications, or needs.
2. Maintain clear and effective communication with drivers, clients, and team members to provide updates, instructions, and resolve any issues.
3. Track the status and location of engineers, to ensure timely arrivals and departures.
4. Address and manage emergency and delays by coordinating with the appropriate personnel and resources to provide swift solutions.
5. Handle customer inquiries, complaints, and service requests in a professional and courteous manner.
6. Ensure that all dispatch activities comply with company policies, safety regulations, and legal requirements.

What We Offer:
- Salary: £25,366
- Discretionary bonus of up to £1,440.00 per annum on successful achievement of monthly KPIs
- Employer contributed pension scheme
- Employee Assistance Programme with 24 hours telephone and online access
- 29 days annual leave (Inc. statutory bank holidays)
- Access to Flexible Benefits Scheme (including buy holidays, bike to work scheme, Health shield care plan, and many more)
- Life assurance
- Breakfast Club
- Social Events