Mortgage Servicing Specialist

3 weeks ago

Skipton, North Yorkshire, United Kingdom Stellar Select Limited Full time

About the Role: We are seeking a skilled Mortgage Servicing Specialist to manage the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and overseeing the litigation process via liaison with solicitors.

Key Responsibilities:

  • Delivering accurate and timely processing of mortgage administration activities
  • Regular communication with customers experiencing payment difficulties
  • Discussing and negotiating arrears workout options (e.g., arrangements, capitalisation, loan workouts, shortfall sales)
  • Monitoring agreed workout strategies to ensure compliance and taking further action as appropriate
  • Analysing problems, thinking creatively, and making effective decisions in a timely manner

Requirements:

  • Prior exposure to operational loans
  • Experience working with customers experiencing financial difficulties
  • The ability to offer outstanding customer service
  • The ability to effectively relate to the customer and communicate pertinent information clearly
  • Experience within the Financial Services industry with a consumer finance business
  • Strong English verbal and written communication skills
  • Great attention to detail
  • A good understanding of regulatory requirements and their impact on the business
  • Collections experience is desirable but not essential

About Our Client: Our client operates a highly acclaimed loan servicing business, recognized for exceptional services. They pride themselves on nurturing their staff by offering comprehensive training and continuous learning opportunities. Employees enjoy daily staff lunches, fostering a supportive workplace culture. Situated in a modern, eco-centric office, the company provides onsite facilities including a gym, meditation and yoga room, prayer room, and cycle racks.

About Us: At Stellar Select Limited, our commitment goes beyond recruitment; We pride ourselves on delivering excellent services to our candidates. Our foundation is built on openness and transparency, fostering an environment of trust, honesty, and fairness.

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