Branch Operations Manager
5 days ago
Key Responsibilities
- Manage the diaries of a small team of technicians, support staff, and sales team
- Evaluate and improve processes to increase efficiency and productivity
- Develop and mentor staff to enhance their skills and knowledge
- Maintain excellent customer service and quality standards
- Ensure compliance with company, manufacturer, and health and safety policies
- Analyze department KPI and financial reports to inform business decisions
Requirements
- Proven track record of effective scheduling
- PASSION FOR DELIVERING GREAT CUSTOMER SERVICE
- High levels of literacy and numeracy
- Good organisational and IT skills
- High levels of accuracy and attention to detail
- Ability to maintain calm under pressure
- Understanding of modern motor vehicle technology
- Excellent people management skills
The salary for this role is £35,000 - £40,000 dependant on experience, and you will also receive a £4,000 annual bonus, paid quarterly, 23 days holiday plus bank holidays, Life insurance cover, Profit Related Pay, Employee Assistance Programme, and Full Training provided.
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