Branch Performance Manager

5 days ago


Chesterfield, Derbyshire, United Kingdom Probe UK Full time

Company Overview

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As a leading provider in the UK and a market leader in Europe, our company has a presence in many countries worldwide. With 40 years of experience, we continue to expand rapidly in the UK and internationally.

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Salary and Benefits

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The successful candidate will receive a salary of £37,500 - £42,000 per annum, depending on experience, plus an annual bonus of £4,000 paid quarterly. The role also includes 23 days holiday plus bank holidays, life insurance cover, profit-related pay, employee assistance programme, and full training provided.

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Job Description

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The Automotive Service Manager will be responsible for achieving maximum output of the branch through strategic planning and efficiencies while maintaining excellent customer service and quality standards. This involves leading and mentoring a small team of experienced and dedicated colleagues, coordinating the daily smooth running of the branch, and driving it to even greater success.

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Key Responsibilities

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  • Managing the diaries of a small team of technicians, support staff, and sales team
  • Ensuring productivity and efficiency targets are achieved
  • Delivering excellent customer service at all times
  • Ensuring that parts are ordered On-Time-In-Full
  • Developing and mentoring staff
  • Building a strong team ethos and employee engagement
  • Ensuring the business remains compliant with company, manufacturer, and health and safety policies
  • Reviewing and analysing department KPI and financial reports
  • Motivating staff to exceed objectives
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Benefits Summary

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The role offers a comprehensive benefits package including:

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  • 23 days holiday plus bank holidays
  • Life insurance cover
  • Profit-related pay
  • Employee Assistance Programme
  • Full Training provided
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Skills and Qualifications

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Candidates should possess excellent people management skills, a proven track record of effective scheduling, a passion for delivering great customer service, high levels of literacy and numeracy, good organisational and IT skills, high levels of accuracy and attention to detail, ability to maintain calm under pressure, and an understanding of modern motor vehicle technology.


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