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Client Services Liaison

2 months ago

Lancaster, Lancashire, United Kingdom United Kingdom - Legal Full time
{"title": "Client Services Liaison", "content": "About the Role

We are seeking a highly motivated and results-driven Client Services Liaison to join our dynamic team in Lancaster. As a key member of our contact centre, you will play a crucial role in generating new clients and managing relationships with our partners in the legal sector.

Key Responsibilities:

  • Receiving and making outbound calls to potential clients
  • Explaining our services and determining whether clients have a case
  • Securing permission for us to act on their behalf
  • Collecting and organizing necessary documentation
  • Collaborating with the wider team to ensure smooth processes
  • Meeting and exceeding performance KPIs

What We Offer:

  • A basic salary up to £22,000
  • A fantastic, uncapped commission structure with a realistic OTE of approximately £30,000
  • A supportive team environment with room for growth
  • Reporting to the Call Centre Manager
  • Working hours: Monday - Friday, 9am - 5pm, with the flexibility of working 1 day from home

About Ignite Group Services:

We are a forward-thinking company committed to revolutionizing the legal sector by embracing innovation and a unique approach. With over 80 team members across three locations, we are poised for rapid growth. We serve a diverse client base and are expanding into the financial sector.

Our group of companies, including Justizia, Hattons Law, Sandstone Legal, and Case to Answer, are well-funded by private equity and offer ample opportunities for professional development, including CPD and professional qualifications.

", "lang_code": "en-US"}