CCaaS Application Architect

3 weeks ago

London, Greater London, United Kingdom Eventus Solutions Group Full time

Job Title: CCaaS Application Architect

About the Role:

We are seeking a highly skilled CCaaS Application Architect to join our team at Eventus Solutions Group. As a CCaaS Application Architect, you will be responsible for designing and implementing complex contact center applications for our clients. You will work closely with our engineering team to ensure that our solutions meet the highest standards of quality and functionality.

Key Responsibilities:

  • Design and implement CCaaS applications for our clients
  • Work closely with our engineering team to ensure high-quality solutions
  • Collaborate with our sales team to understand client needs and develop solutions
  • Manage project initiatives and address digital transformation goals and business priorities
  • Develop and maintain technical documentation and knowledge base

Requirements:

  • Bachelor's degree in computer science, IT, or engineering or equivalent experience
  • 10+ years' experience in Contact Center and UC environments
  • 5 or more years of experience with software architecture and design with the CXone, Genesys Cloud or Amazon Connect platform
  • Experience with API integrations and Web service experience including authentication and synchronous/asynchronous designs
  • Ability to create designs that leverage legacy/on-premises solutions and CCaaS systems
  • Ability to create customizations to work around system limitations or cost issues
  • Experience with on premise to Cloud migration and the technical challenges and implications
  • Enterprise migration experience (1,000+ agent seats)
  • Hands on experience with coding languages such as JavaScript, Python, Java, C++ is a plus
  • Network infrastructure experience is a plus
  • Experience with devops and CICD concepts including configuration-as-code, source code management (e.g. Github) and automated pipelines (Jenkins, Azure Devops, AWS CloudPipeline, etc.) is a plus

What We Offer:

  • Competitive total rewards program
  • Comprehensive benefit plans
  • Professional training opportunities
  • Engaging and fun culture
  • Big business ambition with small company values
  • Opportunity to work with industry leading, talented peers

Why Eventus Solutions Group:

We are a dynamic and entrepreneurial company that values innovation and collaboration. Our team is passionate about delivering exceptional solutions to our clients, and we are committed to helping our employees grow and develop their careers.

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