Software Architect

3 weeks ago

London, Greater London, United Kingdom Eventus Solutions Group Full time
CCaaS Application Architect Job Description

At Eventus Solutions Group, we are seeking a highly skilled CCaaS Application Architect to join our team. As a CCaaS Application Architect, you will be responsible for designing and implementing cloud-based contact center solutions that meet the needs of our clients.

Key Responsibilities:
  • Design and implement CCaaS solutions using the CXone, Genesys Cloud, or Amazon Connect platform.
  • Manage project initiatives and address digital transformation goals and business priorities.
  • Work directly with clients and manage Eventus engineers to ensure the solution meets client and Eventus quality standards.
  • Roll up your sleeves and dive headfirst into the code to help the development team with complex problems.

Requirements:
  • Bachelor's degree in computer science, IT, or engineering or equivalent experience.
  • ~5 or more years of experience with software architecture and design with the CXone, Genesys Cloud, or Amazon Connect platform.
  • Defining overall CXone, Genesys Cloud, or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations, and IVR.
  • Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers.
  • API integrations and Web service experience including authentication and synchronous/asynchronous designs.
  • Management of implementation being performed by engineers including code reviews, troubleshooting, requirements management, and integrations.
  • Hands-on experience with coding languages such as JavaScript, Python, Java, C++ is a plus.
  • Network infrastructure experience is a plus.
  • Experience with devops and CICD concepts including configuration-as-code, source code management (e.g. Github), and automated pipelines (Jenkins, Azure Devops, AWS CloudPipeline, etc.).

What We Offer:
  • Build actionable and achievable CCaaS transformation plans including specifying legacy system changes needed or recommended.
  • Define and build tools and libraries to augment CCaaS vendor capabilities (customizations, configurations, testing, code-reuse, etc..).
  • Serve as escalation point on client testing and troubleshooting as required.
  • Contribute to project and solution proposals, estimate delivery timelines, and support RFP responses.
  • Lead POC activities as required for sales or project deliveries.

About Us:
With over 500 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation's fastest growing private companies. Professional training opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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