Customer Success Specialist Solutions Architect Solutions Expert
3 weeks ago
The Amazon Connect Customer Success Specialist Solutions Architect (CSS SA) plays a critical role in helping customers achieve their full potential by accelerating their adoption of Amazon Connect, a leader in the Contact Center as a Service (CCaaS) market segment. As a key member of the Worldwide Specialist Organization (WWSO) Amazon Connect team, you will leverage your deep expertise in the Contact Center and customer experience domain to advance adoption of AWS products and services.
Key Responsibilities- Leverage your technical expertise to provide strategic guidance to customers on the design and implementation of Amazon Connect solutions.
- Develop and deliver presentations to executive-level stakeholders and customers on the value proposition of Amazon Connect and AWS.
- Collaborate with cross-functional teams, including Professional Services, AWS account teams, and Amazon Connect service teams, to drive customer success and adoption of Amazon Connect.
- Educate customers on the latest features and innovations in Amazon Connect and provide thought leadership through forums such as AWS blogs, whitepapers, and public-speaking events.
The Amazon Connect Customer Experience specialist team helps customers learn about and adopt Amazon Connect, a cloud contact center that delivers a rapid pace of innovation and enables companies to unlock bar-raising experiences for customers and agents at lower cost. As a key member of this team, you will have the opportunity to work with customers to drive their success and adoption of Amazon Connect.
What We're Looking For- A deep understanding of the Contact Center and customer experience domain, with experience in design, implementation, and consulting in applications and infrastructures.
- Excellent communication and presentation skills, with the ability to communicate effectively with technical and non-technical audiences.
- Experience with complex Contact Center as a Service (CCaaS) implementations, with a strong understanding of communications protocols and APIs such as WebRTC and SIP.
- A passion for customer success and a strong desire to help customers achieve their full potential.
-
Azure Data Solutions Architect
4 weeks ago
London, Greater London, United Kingdom Expert Thinking Full timeExpert Thinking is seeking a talented Azure Data Solutions Architect to join our team of cloud experts. Our mission is to deliver dynamic, powerful, and cost-optimised Azure cloud solutions that meet the needs of our customers. As a key member of our team, you will be responsible for designing, engineering, and supporting Azure Data platforms. Your expertise...
-
Digital Solutions Architect
4 weeks ago
London, Greater London, United Kingdom Xcede Recruitment Solutions Full timeAbout the Role:Xcede Recruitment Solutions is seeking a skilled Digital Solutions Architect to join their team. As a Digital Solutions Architect, you will play a key role in designing and implementing cutting-edge security monitoring solutions using Microsoft Sentinel.Key Responsibilities:Design and implement Microsoft Sentinel solutions to meet client...
-
Solution Architect
4 weeks ago
London, Greater London, United Kingdom Candour Solutions Full timeAbout the RoleWe are seeking an experienced Solution Architect to join our team at Candour Solutions. As a key member of our IT department, you will be responsible for designing and delivering modern solutions that meet the needs of our business.Key Responsibilities:Design and deliver secure, scalable, and performant solutions that meet business...
-
VMware Solutions Architect
4 weeks ago
London, Greater London, United Kingdom Amazon Full timeSolutions Architect, VMware ExpertAmazon is seeking a VMware Solutions Architect to work with our customers across ASEAN. This role involves architecting solutions on AWS for customers with VMware technologies.Key ResponsibilitiesThe ideal candidate will have a strong understanding of VMware technologies, including vSAN, NSX, and vSphere. They will work...
-
AI/ML Solution Architect
4 weeks ago
London, Greater London, United Kingdom Candour Solutions Full timeJob Title: Solution ArchitectAbout Candour Solutions:Candour Solutions is a company that values its employees and strives to create a diverse and inclusive culture. We believe that this approach drives success and have implemented hybrid-working practices to balance remote work with face-to-face interactions in our offices. Our focus on collaboration and...
-
Senior IT Solutions Architect
1 month ago
London, Greater London, United Kingdom FJN Recruitment Solutions Full timeIT Solutions Architect OpportunityWe are seeking an experienced IT Solutions Architect to join our client's London office. As a specialist insurance solution provider, they support businesses and individuals with their commercial insurance and employee benefit solutions.Key Responsibilities:Hold a bachelor's or master's degree in Computer Science or a...
-
Senior IT Solutions Architect
1 month ago
London, Greater London, United Kingdom FJN Recruitment Solutions Full timeIT Solutions Architect OpportunityWe are seeking an experienced IT Solutions Architect to join our client's London office. As a specialist insurance solution provider, they support businesses and individuals with their commercial insurance and employee benefit solutions.Key Responsibilities:Hold a bachelor's or master's degree in Computer Science or a...
-
Data Solutions Architect
4 weeks ago
London, Greater London, United Kingdom KMS Mobility Solutions GmbH Full timeThe role of Data Solutions Architect at Anomalo involves expanding the company's global customer solutions presence within the EMEA region by focusing on data quality monitoring and advising customers on best practices. The individual will work directly with enterprise clients to address complex data monitoring challenges while developing relationships with...
-
Digital Solutions Architect
2 months ago
London, Greater London, United Kingdom InnotatzIT Solutions Full timeJob OpportunityInnotatzIT Solutions, a global leader in software development and IT consulting, is seeking a highly skilled ServiceNow CMDB Architect to join our team.We are looking for an experienced professional to oversee the configuration management database (CMDB) on the ServiceNow platform and architect solutions to optimize IT asset management...
-
Digital Solutions Architect
2 months ago
London, Greater London, United Kingdom InnotatzIT Solutions Full timeJob OpportunityInnotatzIT Solutions, a global leader in software development and IT consulting, is seeking a highly skilled ServiceNow CMDB Architect to join our team.We are looking for an experienced professional to oversee the configuration management database (CMDB) on the ServiceNow platform and architect solutions to optimize IT asset management...
-
London, Greater London, United Kingdom AWS EMEA SARL (UK Branch) Full timeAbout the RoleWe are seeking an experienced Cloud Solutions Architect Manager to lead our UKI Data and AI Specialists Solutions Architects team. As a key member of our Worldwide Specialist Organization (WWSO), you will be responsible for managing a team of experts and collaborating with cross-functional teams to deliver business outcomes for our...
-
Senior Solution Architect
4 weeks ago
London, Greater London, United Kingdom Jumar Solutions Full timeSenior Solution Architect Role: Senior Solution Architect Salary: £90,000-£110,000 per annum + excellent benefits package, including bonus, 17% pension, £6,500 car allowance Location: Whitechapel, Greater London (Hybrid working - 2 days on-site) We are currently working with a well-respected and highly desirable Insurance organization, which we have a...
-
Senior AWS Solution Architect
3 weeks ago
London, Greater London, United Kingdom Constor Solutions Limited Full timeSenior Solution Architect - HCI and SDDCConstor Solutions Limited is seeking a highly skilled Senior Solution Architect - HCI and SDDC to join our team in the United Kingdom. As a key member of our solution designing team, you will be responsible for positioning the right end-to-end solution, designing key elements, and addressing customer challenges. You...
-
Cloud Computing Solutions Architect
1 month ago
London, Greater London, United Kingdom Endeavour Recruitment Solutions Full timeCloud Computing Solutions ArchitectThis is an excellent opportunity to work on a hybrid Fixed Term Contract (12 months) with a leading company in London – King's Cross.The successful Solutions Architect will join our client's development team and be responsible for creating and maintaining the roadmap of technical products and acting as the subject matter...
-
Cloud Computing Solutions Architect
1 month ago
London, Greater London, United Kingdom Endeavour Recruitment Solutions Full timeCloud Computing Solutions ArchitectThis is an excellent opportunity to work on a hybrid Fixed Term Contract (12 months) with a leading company in London – King's Cross.The successful Solutions Architect will join our client's development team and be responsible for creating and maintaining the roadmap of technical products and acting as the subject matter...
-
Cloud Solutions Architect
1 month ago
London, Greater London, United Kingdom Amazon Full timeUnlock Your Potential as a Specialist Solutions ArchitectAre you passionate about helping customers design and deploy innovative cloud computing solutions to solve complex business problems? Do you have a knack for leveraging Microsoft software on AWS to drive success? We're seeking a talented Solutions Architect to join our team and help customers...
-
Cloud Solutions Architect
1 month ago
London, Greater London, United Kingdom Amazon Full timeUnlock Your Potential as a Specialist Solutions ArchitectAre you passionate about helping customers design and deploy innovative cloud computing solutions to solve complex business problems? Do you have a knack for leveraging Microsoft software on AWS to drive success? We're seeking a talented Solutions Architect to join our team and help customers...
-
Senior IT Solutions Architect
4 weeks ago
London, Greater London, United Kingdom FJN Recruitment Solutions Full timeWe are seeking a highly skilled Senior IT Solutions Architect to join our client's London office. As a key member of their team, you will be responsible for architecting solutions and driving seamless business integrations.The ideal candidate will have multiple years of experience as a Solutions Architect in a corporate environment, with a focus on...
-
Senior AWS Solution Architect
3 weeks ago
London, Greater London, United Kingdom Constor Solutions Limited Full timeSenior Solution Architect - HCI and SDDCConstor Solutions Limited is seeking a highly skilled Senior Solution Architect - HCI and SDDC to join our team in the United Kingdom. As a key member of our solution designing team, you will be responsible for positioning the right end-to-end solution, designing key elements, and addressing customer challenges. You...
-
SAP Solution Architect Expert
4 weeks ago
London, Greater London, United Kingdom Acrotrend Full timeAbout the RoleWe are seeking a highly skilled SAP Solution Architect to join our team at Acrotrend. As a key member of our consulting service, you will be responsible for delivering expert solutions to our clients.Key ResponsibilitiesDesign and architect solutions across customer landscapes with specialisation in SAP ECC/SAP S4HANA in the Finance and...