Product Support Consultant

4 weeks ago


Longford, Telford and Wrekin, United Kingdom Jobs for Humanity Full time

About the Role:

We are seeking a skilled Product Support Representative to join our Client Experience Team. As a key member of our team, you will be responsible for providing in-depth product support to our clients, resolving incoming inquiries, and ensuring the smooth day-to-day running of our clients' businesses.

Key Responsibilities:

  • Provide exceptional customer service and support to our clients
  • Resolve customer inquiries and issues in a timely and professional manner
  • Work closely with clients to understand their needs and develop solutions
  • Collaborate with cross-functional teams to resolve complex issues
  • Document customer information and recurring technical issues to support product quality programs and product development

Requirements:

  • Bachelor of Commerce/Business or related field
  • Excellent communication and problem-solving skills
  • Fluency in English – speaking and writing
  • Strong analytical and organizational skills
  • Working knowledge of Linux/Unix operating system or Securities Lending Industry
  • Computer/technical literacy (Microsoft Office: Word, Excel, Power Point)
  • Strong desire to learn and grow with our company

About Us:

FIS is committed to providing exceptional service and support to our clients. We are a leading provider of financial services and technology solutions, and we are looking for talented individuals to join our team. If you are passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity.

What We Offer:

  • A dynamic and supportive work environment
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A chance to work with a leading provider of financial services and technology solutions


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