Product Support Consultant
4 weeks ago
As a Product Support Representative at FIS, you will play a critical role in providing in-depth product support to our clients. Your primary responsibility will be to resolve incoming inquiries and ensure the smooth day-to-day running of our clients' businesses.
Key Responsibilities:
- Provide top-notch product support to FIS clients by resolving incoming inquiries
- Handle customer inquiries, incidents, and requests for FIS Securities Finance Processor
- Troubleshoot problems with software and recommend corrective action
- Respond to customer product inquiries via telephone, email, or chat sessions
- Document customer information and recurring technical issues to support product quality programs and product development
Requirements:
- BA or MA degree in Computer Science, Finance, Maths, Business, Management, Economics, or similar
- Excellent written, verbal, and interpersonal communication skills
- Fluency in English – speaking and writing
- Strong analytical, organizational, and time management skills
- Analytical and problem-solving skills
- Working knowledge of Linux/Unix operating system or Securities Lending Industry
- Computer/technical literacy (Microsoft Office: Word, Excel, PowerPoint)
What We Offer:
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern and international work environment
- A variety of career development tools, resources, and opportunities for personal and professional growth
- The chance to work on some of the most challenging, relevant issues in financial services and technology
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