Customer Service Specialist

2 days ago


Tamworth, Staffordshire, United Kingdom Polar Speed Distribution Full time
Job Description

We are seeking an experienced CUSTOMER SERVICE SPECIALIST - TEMPERATURE CONTROLLED SOLUTIONS to join our team at Polar Speed. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers regarding temperature-controlled logistics services.

Your primary focus will be on ensuring that our customers receive timely and accurate information about their shipments, as well as resolving any issues that may arise.

You will work closely with internal stakeholders to ensure seamless communication and coordination throughout the customer journey.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work closely with internal teams to ensure accurate and timely updates to customers.

Benefits:

  • Competitive salary of £23,462.59 per annum.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

About Us:

Polar Speed has a reputation for quality, compliance, operational, and customer-facing technology and monitoring solutions in the growing temperature-sensitive pharmaceutical logistics market in the UK.



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