Senior Housing Operations Lead

3 weeks ago


Merseyside, United Kingdom EASYWEBRECRUITMENT Full time

Job Title:

Senior Housing Operations Lead

Estimated Salary: £50,000 - £65,000 per annum

We are seeking a highly experienced and skilled Senior Housing Operations Lead to join our team at EASYWEBRECRUITMENT. As a key member of our operations team, you will be responsible for leading and managing our housing operations across the North West region.

Key Responsibilities:

  • Transform customer-facing services using digital and automation solutions while achieving channel shift targets.
  • Develop a strategic vision for customer service aligned with corporate priorities and commercial practices.
  • Collaborate with Assets to ensure full cost recovery in Leasehold management.

Requirements:

  • Degree level education, or equivalent, or demonstrable experience
  • Membership of CIH at level 4 or above
  • Evidence of implementing strategies, policies, operational plans and managing risk
  • Experience of leadership and management at senior level
  • Proven experience of managing transformational change projects


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