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Field Service Engineer
2 months ago
We are seeking a highly motivated and skilled Field Service Engineer to join our team at UCC Coffee Limited. As a Field Service Engineer, you will play a critical role in ensuring the smooth operation of our coffee equipment and providing exceptional customer service.
Key Responsibilities- Equipment Maintenance and Repair: Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, ensuring all coffee equipment is left in good working order.
- Quality Control: Ensure all work carried out meets the correct equipment set up as per agreed specification, providing consistent coffee quality to ensure first-time fix and customer satisfaction.
- Communication and Collaboration: Work proactively with the central call centre, taking day-to-day instructions, and keeping them updated, so waiting customers are kept informed.
- Health and Safety: Comply with all on-site arrival procedures, making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
- Administrative Tasks: Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Equipment Management: Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
- Inventory Management: Provide agreed spare parts stocks via handheld unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
- Customer Service Skills: A confident individual with excellent customer service skills.
- Training and Development: No experience is essential as a full training programme will be provided.
- Problem-Solving Skills: Demonstrates good problem-solving skills with an electrical or mechanical aptitude.
- Technical Skills: Computer literate with a clean driving license.
- Personal Qualities: Self-motivated with a flexible approach to work, location, and hours.
We offer a competitive salary, company vehicle, 25 days holiday, pension, EAP, and other company benefits.
