Head of Heathrow and Global Cabin Crew Operations Director

17 hours ago


Hounslow, Greater London, United Kingdom British Airways Full time

Job Summary

We are looking for a seasoned leader to head our Heathrow and global cabin crew operations. As Head of Heathrow and Global Cabin Crew Operations Director, you will be responsible for driving customer-centric transformation within our operationally driven environment.

Your key responsibilities include leading and supporting a team of 80 line managers, innovating and embedding a transformative cabin crew vision, and driving groundbreaking change in technology, processes, structure, and culture.

You will also manage cabin crew onboarding, pay, training, performance, recognition, reward, and suppliers, as well as developing and leading an effective Industrial Relations strategy.

Estimated salary: £140,000 - £170,000 per annum.

About the Role
  • Lead and support a team of 80 line managers overseeing 14,000 cabin crew at Heathrow and 500 globally.
  • Innovate and embed a transformative cabin crew vision.
  • Drive groundbreaking change in technology, processes, structure, and culture across British Airways.
  • Manage cabin crew onboarding, pay, training, performance, recognition, reward, and suppliers.
  • Develop and lead an effective Industrial Relations strategy.

About Us

We believe in creating a culture where everyone feels valued and respected. Our mission is to connect Britain with the world and the world with Britain.



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