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Product Growth Manager
2 months ago
As a Product Growth Manager at MBM Travel Executives Ltd, you will be responsible for leading the growth of our Specialist Products. This involves taking ownership of their strategic direction, working closely with the Heads of Product to drive business growth.
Key Responsibilities- Strategic Management: Develop and implement strategies for Specialist products, working closely with the Heads of Product to drive business growth.
- Product Promotion: Champion the growth of our Specialist products across the business, working to boost their profile and maximize sales.
- Performance Metrics: Maintain ownership of P&L and NPS scores for Specialist products, working to drive business growth and improve customer satisfaction.
- Product Development: Continuously review, improve, and refine our tour itineraries, identifying areas for improvement and new product opportunities.
- Market Research: Collaborate with the Insight team to gain consumer insights for product growth, working to drive business growth and improve customer satisfaction.
- Negotiation & Contracting: Negotiate and contract land products for Specialist products with relevant teams, working to drive business growth and improve customer satisfaction.
- Tour Costing: Compile, manage, and update all tour costings to achieve target margins, working to drive business growth and improve customer satisfaction.
- Supplier & Product Management: Manage supplier agreements and contracts, working to drive business growth and improve customer satisfaction.
- Competitor Analysis: Monitor competitor activity and its impact on our tours, working to drive business growth and improve customer satisfaction.
- Customer Service: Manage Customer Service information requests promptly, working to drive business growth and improve customer satisfaction.
- Product Training: Deliver clear and professional product training as needed, working to drive business growth and improve customer satisfaction.
- Accuracy in Marketing: Check brochure and website content for accuracy and suggest improvements, working to drive business growth and improve customer satisfaction.
- Demonstrable experience as a Product Manager, ideally in European travel/solo tours.
- Strong relationship-building skills with key suppliers.
- Strategic and commercial mindset with strong negotiation skills.
- Creative and proactive problem-solving abilities.
- Team player with the capability to work independently.
- High accuracy and attention to detail.
- Excellent communication skills, both written and verbal.
- Well-developed organizational skills.
- Proactive and able to use initiative.
- Knowledge of another European language (desired but not essential).
