Technical Support Specialist
6 days ago
A forward-thinking Health-Tech software company is seeking a skilled First-Line Technical Support Engineer to join their team. As a key member of their support team, you will play a vital role in ensuring exceptional customer experiences for their clients, who are primarily healthcare professionals.
Key Responsibilities:
- Triage and resolve technical issues for their communications software suite of products
- Log all customer interactions on their CRM system
- Provide timely and effective solutions, escalating complex issues when necessary
- Stay up-to-date on customer issues and communicate progress accordingly
Requirements:
- Strong technical background from an IT apprenticeship, STEM degree, or relevant work experience
- Proven track record of delivering exceptional customer experiences
- Warm and empathetic personality
- Excellent problem-solving and troubleshooting skills
- Strong verbal and written communication skills
What We Offer:
- The opportunity to work for a tech-for-good company making a positive impact on the NHS
- A supportive and collaborative work environment with a strong culture
- Full training and development opportunities to advance your career in technical support and communications software
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