Aftermarket Technical Support Manager
2 days ago
We are seeking an experienced technical coordinator for our automotive parts department. As a key member of our team, you will provide vital support to customers and colleagues, leveraging your technical expertise in automotive parts.
Key Responsibilities:
- Provide expert advice on automotive parts, addressing customer inquiries via phone, email, or in-person
- Manage warranty claims for returned aftermarket products, maintaining accurate records and databases
- Prepare and update reports for management as required, highlighting key metrics and trends
- Represent Glen Callum Associates at industry events, exhibitions, and customer functions, potentially traveling within the UK for business purposes
Requirements:
To excel in this role, you should possess:
- Strong technical knowledge of automotive parts, particularly around aftermarket products
- A confident and professional telephone manner, able to handle customer inquiries effectively
- Proficiency in Microsoft Excel
- Exceptional attention to detail, ensuring accuracy in recording information and responding to warranty claims
Benefits:
This role offers a competitive salary of £30-32k per annum, including enhanced pension, healthcare, life assurance, 25 days annual leave, and extensive training opportunities.
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