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Service Coordinator

2 months ago

Glasgow, Glasgow City, United Kingdom GAP Group Limited Full time

About the Role

The TIC Service Coordinator will be responsible for managing and scheduling the Test, Inspection and Certification (TIC) of lifting and working at height equipment. This includes liaising with customers, suppliers and GAP colleagues to ensure enquiries are evaluated and prepared in line with the customer requirements.

Key Responsibilities

  • Assessing, quoting and overseeing installation, load testing and technically complex jobs
  • Ensuring engineers have the necessary equipment, support and information to complete the works on schedule, on budget and in accordance with the job specification
  • Handling telephone and email enquiries, providing accurate information on the services offered by TIC
  • Preparing and submitting the necessary RAMS, permits and paperwork in advance of the job ensuring that works can commence as scheduled

About You

We are looking for a highly organized and communicative individual with excellent customer service skills. The ideal candidate will have proven experience within an administrative role scheduling works, managing team diaries and dealing with customer queries. Proficient in Microsoft Office, including Excel and Word, is essential.

About Us

GAP Group Limited is a leading provider of lifting equipment and services. We offer a competitive salary and bonus scheme, up to 25 days annual leave plus bank holidays, and a contributory pension scheme. Our in-house Learning & Development Team is dedicated to giving you the skills you need to be your best.