Senior Outcome Testing Analyst
7 days ago
Frasers Group, a pioneering retail company, is rethinking the retail experience through digital innovation. We serve our consumers with top-tier sports, premium, and luxury brands globally. Our aim is to elevate the lives of many by providing seamless access to world-class brands and experiences.
We are leaders in the industry, revolutionizing the retail landscape by offering flexible payment options across our collection of esteemed brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME. As an Outcome Assurance Specialist, you will play a pivotal role in ensuring that our procedures adhere to regulatory standards and effectively deliver customer outcomes. About Us
We immerse ourselves in delivering on our principles:
- Think without limits - think fast, think fearlessly, and take the team with you.
- Own it and back yourself - own the basics, own your role, and own the results.
- Be relevant - relevant to our people, our partners, and the planet.
This role involves assisting the Senior Outcome Testing Manager in day-to-day managerial tasks and responsibilities. You will manage resources and workloads to ensure delivery of the plan, provide direct support and guidance through feedback and coaching, and complete customer outcome monitoring reviews to provide assurance over FGFS procedures and their effectiveness in delivering adherence to policy; including the achievement of customer outcomes and the quality of delivery of those outcomes.
You will execute the outcome testing annual plan and service levels for complaints root cause analysis, managing, and monitoring team performance to deliver SLAs and deadlines. Your objective will be to identify areas of weakness or limitation in operational procedure, system, control, or agent interactions which impact Studios ability to achieve targeted customer outcomes. Work collaboratively with operational colleagues and managers to develop the design of improvements, track, and validate as implemented.
Your proactive participation in workshops and close-out meetings associated with assigned monitoring activities is also expected. Design and deliver required reporting for internal purposes and governance arrangements. Estimated Salary: £40,000 - £60,000 per year.
-
Senior Test Analyst
5 hours ago
Manchester, United Kingdom Lorien Full time**Senior Test Analyst (Jira, API testing, manual testing)** **Central Manchester (twice a month in the office). Commutable from Stockport, Chester, Warrington, Wigan, Preston, Blackburn, Burnley, Knutsford, Crewe, Stoke, and Bolton.** **£55,000 - £65,000 + share options** A leading Financial Services company are looking for a Senior Test Analyst to join...
-
Senior Outcome Testing Analyst
1 month ago
Manchester, United Kingdom Frasers Group Full timeSenior Outcome Testing Analyst - Clayton-le-Moors Company Description At Frasers Group we're rethinking retail.Through digital innovation and unique customer experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally.As a leader in the industry, we're elevating the retail experience for our consumers providing...
-
Business Outcomes Analyst
6 days ago
Manchester, United Kingdom First Central Services Full timeWe are seeking a Business Outcomes Analyst to join our team at First Central Services. As a Business Outcomes Analyst, you will be responsible for delivering high-quality reporting and analytics to support business decision-making.You will work closely with stakeholders to understand their needs and develop solutions that meet those needs. Your ability to...
-
Senior Outcome Testing Analyst
2 months ago
Manchester, United Kingdom House of Fraser Full timeSenior Outcome Testing Analyst - Clayton-le-MoorsCompany DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique customer experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers providing...
-
Senior Outcome Testing Analyst
1 month ago
Manchester, Greater Manchester, Greater Manchester, United Kingdom Frasers Group Full timeSenior Outcome Testing Analyst - Clayton-le-MoorsCompany DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique customer experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our...
-
Senior Test Analyst
1 month ago
Manchester, United Kingdom Searchability® Full timeSenior Test Analyst- Central Manchester Rare opportunity to join one of Britain's most successful home-grown brands.Modern Office located in Central Manchester, 2-3 days a week onsite.Salary up to £55k plus shares, 28 days holiday + bank holidays, 7% pension, flexible working hours, and much more.A true Manchester success story we are a leading provider of...
-
Manchester, United Kingdom Lifelancer Full timeJob Title: Senior Psychometric Analyst for Clinical Outcome AssessmentsAbout LifelancerLifelancer is a talent-hiring platform in Life Sciences, Pharma and IT that connects professionals with opportunities in pharma, biotech, health sciences, healthtech, and IT domains.Company OverviewLifelancer's partner company, RTI International, is an independent...
-
Senior Test Analyst
4 weeks ago
Manchester, United Kingdom Health Research Authority Full timeJob summary Quality Assurance and Testing is an important part of the delivery of digital systems within the Health Research Authority.We have a team of skilled test professionals who make sure quality is delivered in the most effective way.We are looking to add testing skills to our existing team as we are part of an ambitious programme that will utilise...
-
Resilience Testing Analyst
2 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeAJ Bell Management Limited is one of the fastest-growing investment platform businesses in the UK, offering award-winning solutions for professional financial advisers and DIY investors. We are seeking a highly self-motivated and optimistic Resilience Testing Analyst to join our team.Key Responsibilities:The successful candidate will have experience in...
-
Testing and Compliance Expert
7 days ago
Manchester, United Kingdom Frasers Group Full timeSenior Outcome Testing AnalystFrasers Group is a leader in the retail industry, elevating the retail experience through innovative digital solutions and unique customer experiences. Our company offers flexible payment options across our portfolio of top-tier brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME. As a Senior Outcome...
-
Test Analyst
2 days ago
Manchester, United Kingdom Advantage Resourcing Full timeJob Title: Test Analyst. Location: Manchester (Hybrid) **Salary**: Negotiable + bonus + benefits Contract: Permanent Advantage Resourcing are working in partnership with a growing Technology company who are currently recruiting a Test Analyst. The Test Analyst would have experience in performing assurance of the defect management process across the Test...
-
Test Analyst
20 hours ago
Manchester, United Kingdom eFinancial Careers Full timeRemote Test Analyst position for an initial three month contract - this is a remote role, but the consultant must be based in the UK (cannot provide sponsorship). It is an INSIDE IR35 role. **Job Title**: Test Analyst **Location**: Manchester, UK **Rate/Salary**: 300.00 - 300.00 GBP Daily **Job Type**: Contract
-
Associate, Test Analyst
4 weeks ago
Manchester, United Kingdom Bny Full timeAssociate, Test Analyst At BNY, our culture empowers you to grow and succeed.As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets.Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients...
-
Associate, Test Analyst
4 weeks ago
Manchester, United Kingdom Bny Full timeJob Description Associate, Test Analyst At BNY, our culture empowers you to grow and succeed.As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets.Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions...
-
Customer Outcome Analyst
4 weeks ago
Manchester, United Kingdom Frasers Group Full timeCustomer Outcome Analyst - Clayton-le-Moors Company Description At Frasers Group we're rethinking retail.Through digital innovation and unique customer experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally.As a leader in the industry, we're elevating the retail experience for our consumers providing...
-
Associate, Test Analyst
1 month ago
Manchester, United Kingdom BNY Full timeAssociate, Test Analyst At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our...
-
Associate, Test Analyst
4 weeks ago
Manchester, Greater Manchester, United Kingdom BNY Full timeAssociate, Test Analyst At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with...
-
Associate, Test Analyst
3 weeks ago
Manchester, United Kingdom BNY Full timeJob Description Associate, Test Analyst At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...
-
Customer Outcome Analyst
1 month ago
Manchester, United Kingdom House of Fraser Full timeCustomer Outcome Analyst - Clayton-le-MoorsCompany DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique customer experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers providing...
-
UAT Test Analyst
6 days ago
Manchester, United Kingdom Xpertise Recruitment Full time €30,000 - €35,000Test Analyst (Responsible Gambling and Verification experience is essential) Xpertise Recruitment have partnered with a growing betting and gaming business in Central Manchester to hire x2 Test Analysts who will work on their Responsible Gambling and Verification projects. Prior industry experience within betting and gaming, specifically Responsible...