Testing and Compliance Expert

4 weeks ago


Manchester, United Kingdom Frasers Group Full time
Senior Outcome Testing Analyst

Frasers Group is a leader in the retail industry, elevating the retail experience through innovative digital solutions and unique customer experiences. Our company offers flexible payment options across our portfolio of top-tier brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME. As a Senior Outcome Testing Analyst, you will play a crucial role in ensuring compliance and quality standards within Financial Services. About Us

We strive to elevate the lives of many by providing seamless access to world-class brands and experiences. Our company culture is built around key principles:

  • Think without limits - think fast, think fearlessly, and take the team with you.
  • Own it and back yourself - own the basics, own your role, and own the results.
  • Be relevant - relevant to our people, our partners, and the planet.
Job Description

This position involves assisting the Senior Outcome Testing Manager in daily tasks and responsibilities. Your primary role will be to execute the outcome testing annual plan and service levels for complaints root cause analysis, managing, and monitoring team performance to deliver SLAs and deadlines. Identify areas of weakness or limitation in operational procedure, system, control, or agent interactions impacting Studios ability to achieve targeted customer outcomes. Collaborate with operational colleagues and managers to develop the design of improvements, track, and validate as implemented.

Expected proactive participation in workshops and close-out meetings, along with designing and delivering required reporting for internal purposes and governance arrangements. The estimated salary for this position is £45,000 - £65,000 per year.



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