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Workplace Experience Coordinator

1 month ago

Brighton, Brighton and Hove, United Kingdom CBRE Enterprise EMEA Full time
About the Role

We are seeking a highly organized and detail-oriented Workplace Experience Coordinator to join our team in Brighton. As a key member of our facilities management team, you will be responsible for providing exceptional customer service to our clients and ensuring the smooth operation of our building.

Key Responsibilities
  • Develop and maintain client-facing relationships to deliver a collaborative and cooperative environment across all vendors and floors.
  • Act as the interface between vendors and clients, ensuring seamless service delivery and maintaining CBRE standards.
  • Monitor and audit client areas, including office floors and meeting rooms, to ensure they are 'fit for business.'
  • Perform regular inspections, record issues, and proactively report defects to the facilities helpdesk.
  • Manage ownership and resolve issues in conjunction with the wider FM team.
  • Understand service delivery SLAs and monitor requests to ensure timely completion.
  • Promptly resolve daily client requests, guiding clients through helpdesk tickets and managing expectations.
  • Report hazards and safety observations through the CBRE myHSE system.
  • Work closely with health and safety vendors to conduct regular inspections.
  • Provide a physical presence at scheduled events and ensure event areas are meticulously maintained.
  • Manage community activities, including the kitchen table area, and liaise with the cleaning team.
  • Recruit and engage change champions and floor stakeholders on the rollout.
  • Liaise with stakeholders on vacant desks and encourage improvement.
  • Proactively report maintenance issues to the CRS Helpdesk and AV issues to Multimedia services.
Requirements
  • Reliable and conscientious worker with a willingness to learn and develop new skills.
  • Good administrative skills and well-organized with strong prioritization and planning skills.
  • Service-oriented attitude combined with innovative thinking and a willingness to learn more about FM.
  • Self-motivated and resourceful with good written and verbal communication skills.
  • IT literate with strong experience of working with Microsoft Word, Excel, Outlook, and PowerPoint software.
  • Able to work under pressure and communicate with all levels of staff in a polite and efficient manner.
  • Strong customer service background with previous experience.
  • Ability to prioritize workload to effectively meet deadlines.
  • Firm understanding of delivering exceptional customer service.
  • Acute eye for detail and service standards with excellent communication and influence skills.