Sales and Support Representative
18 hours ago
We are seeking a motivated Sales and Support Representative to join our customer care team in Newcastle. This is an excellent opportunity to grow your career and contribute to the success of our company.
About the Role:
- You will be responsible for making outbound calls to existing customers with the purpose of retaining them.
- You will deal with escalated high-level complaints and provide exceptional customer service.
- You will establish, build, and manage strong long-term customer relationships, ensuring customer satisfaction and loyalty.
- You will liaise with various other departments both within the business and third parties.
- You will update relevant information in our customers' records.
Key Responsibilities:
- Making outbound calls to existing customers.
- Dealing with escalated high-level complaints.
- Establishing, building, and managing strong long-term customer relationships.
- Liaising with various departments.
- Updating customer records.
Requirements:
- A proven track record in sales or customer-facing roles.
- Excellent communication and interpersonal skills.
- The ability to work in a fast-paced environment and meet targets.
- A strong work ethic and willingness to learn and develop.
Compensation Package:
Starting salary: £22,500 increasing to £24,500 with role progression. Uncapped commission potential up to £50,000 OTE. 29 days annual leave including bank holidays, increasing to 31 days after 1 year's service.
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