Technical Support Specialist

1 month ago

Manchester, United Kingdom Siemens plc Full time

Vacancy: Technical Support Specialist - Measurement Intelligence

As a Technical Support Specialist in Siemens Digital Industries, you will play a crucial role in helping customers achieve their goals with our world-class range of Totally Integrated Automation products.

Location: West Didsbury Manchester (Free parking). We offer a hybrid approach with home and office working, allowing you to achieve a healthy work-life balance.

We are seeking a skilled Instrumentation Engineer to join our Technical Support team. If you thrive in a flexible working environment, this is an excellent opportunity to join the most innovative and global leader in Measurement Intelligence.

The successful candidate will have the opportunity to expand their technical knowledge in Siemens products, regardless of their starting point, while developing valuable communication skills.

This is your role. What part will you play?


•This role is customer-focused, supporting existing customers of Siemens Digital Industries.


•Provide telephone, email, and remote diagnostic support for our partners and customers.


•Apply knowledge and questioning techniques to identify, diagnose, and resolve customers' problems.


•Co-ordinate issues requiring escalation to Siemens AG headquarters.


•Enhance the quality of service delivered to our customers.


•The successful candidate will be part of a strong dedicated team.

Use your skills to move the world forward.


•Industry experience in the Automation sector or a relevant qualification (NVQ/HND/HNC/Degree level in Electrical and Electronic Engineering).


•Excellent interpersonal skills.


•Not essential but experience of Siemens Measurement Intelligence products would be advantageous.


•Full product training will be provided.


•Candidates must also be IT literate.

In addition to a competitive base salary, we offer:


•Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance.


•Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements.


•Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.


•Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

#LI-KH1

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