Operations Manager

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time
About Sephora

Sephora is a leading beauty retailer within the LVMH family, operating in 35 markets and 3,000 stores worldwide. Our mission is to inspire our customers, empower our teams, and help them become the best versions of themselves.

Job Overview

We are seeking an experienced Operations Supervisor to join our team in Newcastle, GB. As an integral part of our store operations, you will play a crucial role in ensuring the smooth and efficient operation of the store.

Key Responsibilities:
  1. Inventory Management:
  • Monitor and manage inventory levels to ensure accuracy and availability of products.
  • Coordinate with the store management team to conduct regular stock counts and audits.
  • Receive and process merchandise shipments, ensuring proper documentation and organization.
  • Implement and enforce inventory control procedures to minimize shrinkage and maximize profitability.
Cash Handling and Loss Prevention:
  • Oversee cash management processes, including cash register operations, deposits, and change funds.
  • Train and supervise cashiers, ensuring adherence to cash handling policies and procedures.
  • Collaborate with loss prevention teams to minimize theft and fraud, promoting a secure store environment.
  • Conduct cash audits and reconciliations to maintain accurate financial records.
Store Operations:
  • Monitor and maintain store cleanliness, organization, and visual merchandising standards.
  • Ensure compliance with company policies and procedures, including safety and security protocols.
  • Identify operational inefficiencies and propose solutions to improve processes and productivity.
  • Collaborate with other store departments to address operational issues and improve cross-functional coordination.
Staff Supervision and Training:
  • Provide guidance, support, and direction to operational staff, including cashiers and stock associates.
  • Conduct regular performance evaluations and provide constructive feedback to drive individual and team development.
  • Train new employees on operational procedures, systems, and company policies.
  • Foster a positive work environment that encourages teamwork, motivation, and high levels of employee engagement.
Customer Service:
  • Ensure exceptional customer service by promoting a welcoming and helpful store atmosphere.
  • Resolve customer complaints and concerns in a professional and timely manner.
  • Collaborate with the store management team to implement customer service initiatives and ensure customer satisfaction.
Requirements:

To be successful in this role, you should have:

  • Prior experience in retail operations or supervisory roles is highly desirable.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • Excellent attention to detail and accuracy in handling cash and inventory.
  • Knowledge of inventory management systems and point-of-sale (POS) systems.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Outstanding communication and interpersonal skills.
  • Ability to lead and motivate a team to achieve operational goals.
Compensation:

The estimated salary for this position is £40,000 - £55,000 per annum, depending on experience.

Benefits:

We offer a competitive benefits package, including flexible working hours and opportunities for career growth and development.

About the Location:

This role is based in Newcastle, GB. You will be working in a dynamic and fast-paced environment, collaborating with a talented team of professionals to deliver exceptional results.


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