Community Development Liaison
3 weeks ago
Purpose of the Role
To deliver exceptional customer service and support to our community hub customers. This involves receiving and resolving customer contacts, identifying customer needs, and providing advice and information to meet those needs.
Key Responsibilities
- To receive and respond to customer contacts in a timely and professional manner.
- To assess customer needs and provide appropriate advice and information to meet those needs.
- To carry out screening assessments to determine customer eligibility for support.
- To develop and implement plans to meet customer needs and provide support where required.
- To work closely with other teams to ensure seamless delivery of services.
- To maintain accurate records of customer interactions and support provided.
- To contribute to the development of policies and procedures to ensure consistency and quality of service delivery.
Requirements
To be successful in this role, you will need to have excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues. You will also need to have a strong understanding of customer needs and be able to provide advice and information to meet those needs.
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