Service Quality and Compliance Manager

1 week ago


Wallsend, North Tyneside, United Kingdom Lifeways Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Service Quality and Compliance Manager in Newbiggin by the Sea. As a key member of our management team, you will be responsible for ensuring the delivery of excellent services and maintaining compliance with external regulatory standards.

Key Responsibilities
  • Supervise and mentor a team of support staff to ensure effective and efficient person-centred service delivery.
  • Understand and implement the service specification, including expectations on support to be delivered.
  • Embed PBS fundamentals across the services, prioritizing trauma-informed support.
  • Monitor and report on compliance with health, safety, and security regulations.
  • Deputise for the Registered Manager in their absence, ensuring seamless service operation.
What We Offer

Lifeways is a leading provider of support services, committed to helping individuals live ordinary, independent, and happy lives. We offer a range of benefits, including training and development opportunities, to support your career growth.

We are an equal opportunities employer, regulated by CQC in England, CIW in Wales, and CI in Scotland. Our vision is to provide extraordinary support, enabling individuals to thrive in their communities.



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