Front Office Team Member

3 weeks ago


Newport, Newport, United Kingdom Celtic Manor Resort Full time

Job Summary

We are seeking a skilled Front Office Team Member to join our exceptional Front Office Team at the Coldra Court Hotel. As a Nights Front Office Agent, you will be responsible for welcoming and fulfilling the check-in and check-out process for guests and group arrivals using the hotel systems.

Key Responsibilities

  • Welcome and check-in guests, ensuring a warm and welcoming experience
  • Process guest payments and handle any issues that may arise
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues promptly
  • Work collaboratively with the Front Office Team to ensure seamless operations

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, handling multiple tasks simultaneously
  • Knowledge of hotel systems and procedures
  • Previous experience in a Front Office role, preferably in a hotel environment

What We Offer

As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking while on duty to lifestyle and retail discounts for you and your family. Our career development opportunities are as unique as you are, and we pride ourselves on being part of your journey every step of the way.



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