Support Technician Role
1 day ago
Role Summary
">We are seeking an experienced 2nd Line Support Engineer to join our team at Rise Technical Recruitment. In this role, you will provide support to our customers via calls and emails, working with a variety of technical stacks including Windows and Azure programs.
">About the Company
">Our client is a well-established business with over 100 years of history behind them. They have diversified the business for long-term growth and stability, placing them in a fantastic position to further grow and dominate their sectors.
">Key Responsibilities
">- Provide support to customers via calls and emails.
- Work with non-technical users to understand issues and resolve them through fixes or coaching.
- Predominantly provide support across a windows-based tech stack.
Requirements
">- Experience as a 2nd Line Support Engineer.
- Excellent communication skills.
- Familiarity with Windows 10 and 11, Intune, Defender, O365, Azure, VMware, Active Directory, and Routing/Switching/WAN/LAN.
Benefits and Salary
">- A competitive salary of £32,000-£37,000 per year.
- 33 days holiday per year.
- A healthcare cash plan.
- Retail discounts.
- An EAP.
- Life insurance.
Location and Work Pattern
">The ideal candidate must be based within a commutable radius of Swindon and work on a shift pattern of 1 week on each of the following: 7:30am-3:30pm, 8:30am-5pm, and then 9:30am-6pm.
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