Executive Case Specialist
2 weeks ago
The OSB Group is seeking a highly skilled and experienced individual to join our Customer Relations team as an Executive Case Specialist. In this role, you will be responsible for handling complex complaints and ensuring that they are resolved in a fair and timely manner.
Key Responsibilities- Investigate and manage complex complaints received from customers, with a focus on resolving issues in line with FCA DISP timelines.
- Own complaints of significant complexity or vulnerability, as well as executive-escalated issues.
- Handle FOS business file requests and provide strong, detailed responses.
- Ensure engagement with bank-wide stakeholders on FOS findings and lessons learned.
- Identify areas for process improvement and implement changes to enhance the Group's complaints process.
- Previous experience in undertaking FOS activity and building relationships.
- Previous experience working in a Financial Services environment within a customer-facing role.
- Previous experience of investigating complaints in line with FCA regulations.
- Knowledge of approaches and principles for customer engagement and response.
- Working knowledge of investigation methods and resolution of complaints.
We offer a competitive salary and benefits package, including a discretionary annual bonus opportunity, 28 days annual leave, contributory pension, and access to private medical insurance and medical cash plan.
We are committed to diversity and inclusion and welcome applications from talented individuals who share our values.
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Executive Case Specialist
6 days ago
Wolverhampton, Wolverhampton, United Kingdom OSB Group Full timeAbout the RoleThe OSB Group is seeking a highly skilled and experienced Executive Case Specialist to join our Customer Relations team. As a key member of our team, you will be responsible for handling complex complaints and ensuring that they are resolved fairly and accurately in line with Financial Conduct Authority regulations.Key...
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Executive Case Specialist
6 days ago
Wolverhampton, Wolverhampton, United Kingdom OSB Group Full timeAbout the RoleThe OSB Group is seeking a highly skilled and experienced Executive Case Specialist to join our Customer Relations team. As a key member of our team, you will be responsible for handling complex complaints and ensuring that they are resolved fairly and accurately in line with Financial Conduct Authority regulations.Key...
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Executive Case Specialist
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Wolverhampton, Wolverhampton, United Kingdom OSB Group Full timeAbout the RoleThe OSB Group is seeking a highly skilled and experienced Executive Case Specialist to join our Customer Relations team. As a key member of our team, you will be responsible for handling complex and vulnerable complaints, ensuring that they are resolved fairly and accurately in line with Financial Conduct Authority regulations.Key...
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Executive Case Specialist
1 week ago
Wolverhampton, Wolverhampton, United Kingdom OSB Group Full timeAbout the RoleThe OSB Group is seeking a highly skilled and experienced individual to join our Customer Relations team as an Executive Case Specialist. In this role, you will be responsible for handling complex complaints and ensuring that they are resolved in a fair and timely manner.Key ResponsibilitiesInvestigate and manage complex complaints received...
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Executive Case Specialist
1 week ago
Wolverhampton, Wolverhampton, United Kingdom OSB Group Full timeAbout the RoleThe OSB Group is seeking a highly skilled and experienced individual to join our Customer Relations team as an Executive Case Specialist. In this role, you will be responsible for handling complex complaints and ensuring that they are resolved in a fair and timely manner.Key ResponsibilitiesInvestigate and manage complex complaints received...
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Executive Case Specialist
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Executive Case Specialist
2 days ago
Wolverhampton, Wolverhampton, United Kingdom OSB Group Full timeAbout the RoleThe Customer Relations team at OSB Group is seeking a skilled Complaints Resolution Expert to handle complaints for the OSB group in line with the Financial Conduct Authority regulations. As a key member of the team, you will be responsible for thoroughly investigating and managing all complaints received from customers, with a focus on complex...
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Executive Case Specialist
2 days ago
Wolverhampton, Wolverhampton, United Kingdom OSB Group Full timeAbout the RoleThe Customer Relations team at OSB Group is seeking a skilled Complaints Resolution Expert to handle complaints for the OSB group in line with the Financial Conduct Authority regulations. As a key member of the team, you will be responsible for thoroughly investigating and managing all complaints received from customers, with a focus on complex...
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Wolverhampton, Wolverhampton, United Kingdom OSB Group Full timeAbout the RoleThe OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our team is responsible for handling complaints for the OSB Group in line with the Financial Conduct Authority regulations to ensure complaints are addressed fairly and accurately.About UsThe OSB Group is committed to...
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Executive Case Specialist
4 days ago
Wolverhampton, Wolverhampton, United Kingdom OSB Group Full timeAbout the RoleThe OSB Group is seeking a highly skilled and experienced Complaints Resolution Specialist to join our Customer Relations team. As a key member of our team, you will be responsible for handling complex complaints and ensuring that they are resolved in a fair and timely manner.Key ResponsibilitiesInvestigate and resolve complex complaints...
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