Technical Operations Manager

2 weeks ago

Slough, Slough, United Kingdom VIRTUS Data Centres Full time

VIRTUS Data Centres is a leading provider of data centre services, committed to delivering high-quality solutions and exceptional customer experiences.

Job Summary

The Technical Shift Manager will play a critical role in supporting the site team, ensuring the smooth operation of our data centres and delivering exceptional service to our customers.

Key Responsibilities

  1. Coordinate PPM and break/fixes, working closely with the DCM and Facilities team.
  2. Manage data centre operations, ensuring service delivery meets expectations and contractual SLAs are met.
  3. Assist in scenario testing and training for the site teams, ensuring they are equipped to handle critical situations.
  4. Maintain zero customer downtime, including any breaches to contractual SLAs and KPIs.
  5. Work closely with the Service Management Centre (SMC) on the change control process, ensuring accurate reporting and management of customer communications and incident updates.
  6. Draft post-incident reviews, identifying areas for improvement and implementing corrective actions.
  7. Ensure the management of specialist contractors, ensuring contracted service delivery is received and reactive tasks are logged and completed to a high standard.
  8. Ensure all staff, customers, and contractors adhere to site policies and operational processes.
  9. Assist in the management of the site Maximo CAFM system, ensuring accurate and timely reporting.
  10. Work with the Technical/Operations team on weekly and monthly site reports, ensuring quality updates and identifying areas for improvement.

Requirements

  • Experience in a data centre or similar critical management role.
  • Strong process management experience in a live operational environment.
  • Real-time incident/fault management experience in a business-critical environment.
  • Experience with business continuity, risk management, incident management, and day-to-day engineering tasks.
  • Good health and safety and environmental knowledge.
  • Mechanical or electrical engineering with working knowledge of BMS, PMS, and fire systems.
  • Flexible, adaptable, and innovative, with strong ownership, accountability, and a sense of urgency to drive issues to conclusion.
  • Good communication skills (verbal and electronic).

About VIRTUS Data Centres

VIRTUS Data Centres is the UK's fastest-growing data centre provider, owning, designing, building, and operating the country's most efficient and flexible data centres.

We are committed to serving humanity by being an active, positive participant in the 4th industrial revolution, delivering innovative, high-quality solutions and services that exceed customer expectations.

Our purpose is to serve our customers' customers, ensuring that our services are available 24/7, 365 days a year, without interruption.

We value individual endeavour and initiative, encouraging teamwork and togetherness, as collective experience and expertise is our greatest strength.

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