Assistant General Manager
4 weeks ago
Swim Centre Operations Manager
We Are Swim is seeking an experienced Swim Centre Operations Manager to join our team. As a key member of our management team, you will be responsible for the day-to-day operations of our swim centres, ensuring a world-class environment for our customers.
Key Responsibilities:
- Assist the General Manager in meeting service and financial outputs, as detailed in the annual budget and business plan.
- Oversee the delivery of fun and inspiring lessons to 0-11-year-olds and adults, using swim teaching resources and programming management strategies.
- Deliver exceptional customer care to every swimmer and family member in and out of the water, instilling these behaviors within the operational team.
- Responsible for programme performance and business Key Performance Indicators, analyzing data to inform key business decisions and improvements.
- Lead the operational teams, including Lifeguards and Swimming Teachers, conducting monthly rota's, team observations, and monthly status meetings.
- Manage individual and team performance aligned to the swim's standards.
- Ensure policies and procedures are adhered to on a day-to-day basis, managing Risk Assessments for the centre.
- Maintain facilities hygiene and operational standards, striving for a 5-star monthly audit score and 100% compliance in Health and Safety.
- Complete and record all health and safety checks, ensuring smooth operation of the site and surrounding areas.
- Work closely with designated pool engineers and maintenance contractors to ensure the pool runs efficiently.
- Manage maintenance budget and schedule, making efficiencies and cost savings where feasible.
Requirements:
- Strong written and oral communication and numeracy skills.
- Knowledge of sports/activity programming and programme management.
- Customer service focused, demonstrating a committed approach to quality standards.
- Commercially driven with experience of working with Key Performance Indicators.
- Experience of managing teams and demonstrating strong leadership skills.
- Able to elicit cooperation from team members, suppliers, and other internal departments.
- Ability to define operational Key Performance Indicators and articulate these to others.
- Ability to manage budgets effectively.
- Outstanding interpersonal skills to support effective working relationships at all levels.
- Good decision maker with great organisational and business development skills.
- Good working knowledge of Microsoft Office and CRM systems.
- Passion for sport, physical activity, and health.
Employee Benefits:
- Performance-related bonus potential.
- Birthday off.
- Bright and colourful work kit.
- Discount on swimming lessons for family and friends.
- Employee recognition scheme, rewards, and team events.
- Monthly staff training and collaboration.
- Multiple training and qualification opportunities.
- Employee assistance programme.
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