Medical Office Administrator

3 weeks ago


Northampton, Northamptonshire, United Kingdom ACS Staffing Solutions Full time

Job Overview

We are seeking a dedicated and detail-oriented Medical Administrator to join our team at ACS Staffing Solutions. In this role, you will play a key part in supporting daily operations, ensuring that all tasks are carried out smoothly and efficiently.

Main Responsibilities

  1. Handle customer inquiries and orders professionally and promptly via telephone calls.
  2. Take detailed messages and forward them to the appropriate colleague.
  3. Process customer orders accurately and efficiently.
  4. Maintain precise and up-to-date records of customer interactions and transactions.
  5. Request and process prescriptions in a timely manner as required.
  6. Develop and maintain strong relationships with customers by providing excellent service and support.
  7. Stay updated on product knowledge to provide accurate information to customers.
  8. Efficiently resolve customer complaints to ensure high levels of satisfaction.

Requirements and Qualifications

  • Possess a clear and friendly telephone manner.
  • Demonstrate strong communication and organisational skills.
  • Show a proactive and self-motivated approach to work.
  • Effectively multitask in a dynamic environment.
  • Demonstrate exceptional attention to detail.
  • Maintain a positive attitude and 'can-do' spirit.
  • Have a good working knowledge of Microsoft Office.
  • Demonstrate accurate keyboard and data entry skills.
  • Have prior experience working with databases.
  • Bring at least three years of customer service experience.

About ACS Staffing Solutions

ACS Staffing Solutions is a leading provider of staffing solutions, committed to delivering top-notch services to clients and candidates alike. Our team is dedicated to finding the right fit for every role, ensuring a seamless hiring process.

Benefits

This role offers a competitive salary of £12 per hour, making it an attractive opportunity for individuals seeking a rewarding career in administration.


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