E-Commerce Account Professional
11 hours ago
About Us:
At Push, we're driving the success of retailers in e-commerce. As an innovative e-commerce and performance marketing company, our mission is to empower retailers with cutting-edge tools and strategies that deliver exceptional results.
We pride ourselves on staying ahead in the fast-paced world of digital marketing and e-commerce, helping our clients grow and thrive in a competitive market. As a key member of our team, you'll play a pivotal role in ensuring the success of our Push platform, supporting both current and future retailers.
This is a hands-on role where you'll work closely with the Performance Marketing team, helping retailers thrive through tailored solutions and strategic insights across all our services.
Your Key Responsibilities:
- Act as the primary contact for clients, ensuring their needs are understood and exceeded. Build strong, trust-based partnerships for long-term success.
- Monitor account performance, address challenges, and implement solutions to optimise client satisfaction and retention.
- Collaborate with clients to align on their goals and tailor strategies using our evolving tools and services.
- Manage and oversee projects designed to improve retailer outcomes using the Push platform.
- Work seamlessly with sales, technical, and operations teams to ensure flawless service delivery.
- Assist with the sales process, including recruiting new customers, upselling existing ones, creating proposals, and participating in initial client conversations.
- Facilitate the onboarding process for new customers, ensuring they are set up effectively on the Push platform.
- Stay ahead of trends in digital marketing, e-commerce, and cycling technology to provide clients with a competitive edge.
- Identify additional services and products that can deliver greater value to clients and drive revenue growth.
- Prepare detailed reports and present actionable insights to clients and internal stakeholders to drive continuous improvement.
What We Offer:
- A competitive salary of £40,000 - £60,000 per annum, depending on experience.
- Flexible hybrid working options (Bristol-based or remote).
- The opportunity to work with a passionate, innovative team.
- Regular opportunities for professional development and training in digital marketing and e-commerce trends.
Key Requirements:
- Proven experience in account management, customer success, or similar client-facing roles, ideally in SaaS, e-commerce, or digital marketing.
- Knowledge or passion for the cycling and sports industry is a strong advantage.
- Hands-on experience or familiarity with performance/digital marketing is highly valued.
- Exceptional rapport-building and sales skills to nurture lasting client relationships.
- Outstanding organisational skills and the ability to manage multiple projects effectively.
- Analytical mindset, including experience in data analysis and performance reporting.
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