Marina Host

**About us**

Here at boatfolk we share a passion for boating and getting people out on the water. As part of the UK leisure industry, we operate 11 marinas at locations in England, Scotland, Wales, and Northern Ireland. But we’re about so much more than just marinas, whether it’s our on-site yacht brokers, boat repairs services or hospitality offerings everything we do is about delivering the best possible experience for our boatfolk community.

To deliver that mission, we are looking for enthusiastic people who are passionate about the water, who love what they do and who will actively engage with our company values to drive constant improvement in the experience received by our customers and create inclusive places and communities where people can give boating a go.

When you join boatfolk you become part of a crew that care, not just about doing a great job but making a positive long-lasting impact. Whether it be through sustainability initiatives that challenge the boating industry or encouraging youth participation to welcome the next generation of boaters onboard. At boatfolk you’re never short of opportunities to make a difference.

Our values inform our decisions and guide our behaviours, reflecting how our business operates in the communities we are part of. They are our promises to ourselves, to our customers and to each other and they are expected of everyone across our business, regardless of the position they hold.

**Our values**

**DETAIL**: We focus on doing things right for our customers.

**EXPERIENCE**: Going beyond good service to put customers at the centre of all we do.

**CARE**: We care about each other, our customers and the environment.

**COMMUNITY**: We actively create inclusive places to bring people together.

**CHALLENGE**: Be fearless, give it a go

**Portishead Marina**

Portishead Marina is the centre piece of the exciting Port Marine development comprising of a collection of town houses, luxury apartments, waterside bars, restaurants, and coffee shops. With over 350 fully serviced berths, plans to expand and a thriving boatyard with a 35T lifting capacity, it offers an ideal location for exploring the Bristol Channel with great access to the motorway network and excellent transport links from Bristol. Portishead Marina is a vibrant and friendly hub with a busy marina, and we look forward to welcoming you to our team

**Role purpose**

The Marina Host is responsible for delivering a welcoming and efficient experience for customers including all front of house duties. You will engage with all customer focused activities for the Marina, covering all boatfolk services including; berthing, sales, boat refit and repair, lifting, hospitality and subscription services. You will be responsible for responding to all customer enquiries and for the prompt and accurate management of their accounts. You will also assist with the promotion of all boatfolk services available to customers, and with the delivery of our event programme.

**Key responsibilities**
- Meet and greet customers, ensuring they receive a warm welcome in the marina reception, giving excellent customer care and service.
- Ensuring the customer journey across departments and activities is coordinated effectively. This involves booking and processing customer requirements with the relevant team(s), ensuring transitions between the different business units is carried out in a seamless way.
- Using our business software platforms (with training) actively promote all boatfolk services to customers, including berthing, boatcare, boatpoint, and hospitality.
- To generate customer invoices for standard services using a set tariff including fuel, electric, lifting, storage, berthing & visitor berthing and follow up on overdue accounts. Sending reminders for payment and escalating to Central Support for debtors who are 60 days overdue.
- To assist in the management of berthing contracts and help to maximise marina occupancy.
- To help deliver our customer event program.
- Ensuring the marina reception is kept presentable at all times and undertake all front of house duties.
- To undertake any other tasks as directed for the benefit of the business.

**Core Competencies**
- Health and safety awareness and the ability to work within the company health and safety policy.
- Availability to work some weekends on a rota system.
- A friendly and supportive team player with a positive mindset, ‘can do’ and flexible approach.
- Excellent people skills and the ability to be polite, engaged and professional under all circumstances.
- Excellent listening, verbal and written communication skills.
- Accurate with attention to detail at all times.
- You must be confident using computers and with training able to use our business software packages, used daily for administration and customer communication.

**Benefits for you**
- Competitive salary
- Full time equivalent of 29 days’ annual leave (including bank holidays) on a pro