E-Commerce Growth Strategist

About Push.Bike:

We're a forward-thinking e-commerce and performance marketing company dedicated to empowering retailers with cutting-edge tools and strategies.

Our mission is to help clients grow and thrive in the competitive digital landscape. As an Account Manager, you'll be part of a collaborative team that values excellence, innovation, and forward-thinking.

The role focuses on exceptional client service, fostering partnerships, and driving measurable results through our cutting-edge e-commerce platform.

You'll work closely with the Performance Marketing team to develop tailored solutions and strategic insights across all our services.

Key Responsibilities:

• Act as the primary contact for clients, ensuring their needs are understood and exceeded.
• Monitor account performance, address challenges, and implement solutions to optimise client satisfaction and retention.
• Collaborate with clients to align on their goals and tailor strategies using our evolving tools and services.
• Manage and oversee projects designed to improve retailer outcomes using the Push platform.
• Work seamlessly with sales, technical, and operations teams to ensure flawless service delivery.
• Assist with the sales process, including recruiting new customers, upselling existing ones, creating proposals, and participating in initial client conversations.
• Facilitate the onboarding process for new customers, ensuring they are set up effectively on the Push platform.
• Stay ahead of trends in digital marketing, e-commerce, and cycling technology to provide clients with a competitive edge.
• Identify additional services and products that can deliver greater value to clients and drive revenue growth.
• Prepare detailed reports and present actionable insights to clients and internal stakeholders to drive continuous improvement.

Requirements:

• 1+ years of experience in account management, customer success, or similar client-facing roles.
• Knowledge or passion for the cycling and sports industry is a strong advantage.
• Familiarity with performance/digital marketing is highly valued.
• Exceptional rapport-building and sales skills to nurture lasting client relationships.
• Outstanding organisational skills and the ability to manage multiple projects effectively.
• Analytical mindset, including experience in data analysis and performance reporting.

What We Offer:

• A competitive salary (£45,000 - £55,000) and clear opportunities for career progression.
• Flexible hybrid working options (Bristol-based or remote).
• The opportunity to work with a passionate, innovative team.
• Regular opportunities for professional development and training in digital marketing and e-commerce trends.