Air Conditioning Technical Services Manager

2 weeks ago


Worcester, Worcestershire, United Kingdom Redwood Search Full time
Technical Service Manager - Air Conditioning

We are seeking a skilled Technical Service Manager to oversee the day-to-day after-sales support for our air conditioning solutions. This role involves managing the technical service help desk, providing assistance to engineers, customers, and colleagues, and identifying and resolving issues to ensure a high standard of service.

The ideal candidate will have a strong understanding of air conditioning systems, including forced draught burners, and be able to diagnose faults. They will also be responsible for running the technical and service help desk, booking service and commissioning calls, and providing first-line technical support to both internal and external staff.

Additional responsibilities include management and maintenance of returns and warranties, occasional site visits, and effective communication with colleagues, homeowners, engineers, and customers. Gas safe and/or Oftec registration is a desirable asset.

Key Responsibilities:
  1. Manage the technical service help desk and provide assistance to engineers, customers, and colleagues.
  2. Diagnose faults and resolve issues related to air conditioning systems.
  3. Run the technical and service help desk by telephone and email.
  4. Book service and commissioning calls with external service agents.
  5. Provide first-line technical support to internal and external staff.
  6. Manage and maintain returns and warranties.
  7. Occasionally visit sites and customers.
  8. Communicate effectively with colleagues, homeowners, engineers, and customers.


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