HGV Service Desk Coordinator

1 month ago


Kidderminster, Worcestershire, United Kingdom Accord Resourcing Ltd Full time

HGV Service Desk Position

We are seeking an experienced Service Advisor to join our team at Accord Resourcing Ltd in Kidderminster. This role requires excellent customer service skills and the ability to manage multiple priorities effectively.

About the Role:

  • This is a full-time position working Monday to Friday with a 45-hour day shift schedule.

Key Responsibilities:

  • Deliver exceptional customer service via email, phone, and face-to-face interactions.
  • Manage the customer service journey, ensuring timely updates on repair times and status, estimates, and approval for additional work.

Requirements:

  • Exemplary communication skills, including email, telephone, and face-to-face interactions.
  • Excellent organisational and administration skills.
  • Previous working experience in administration or office environments.
  • Desirable: previous experience as a Service Advisor.

Salary and Benefits:

  • An estimated salary of £25,000 - £30,000 per annum, depending on experience.
  • Auto-enrolment pension scheme.
  • Enhanced maternity and paternity pay policies.
  • Access to our wellness programme and Employee Assistance Programme, including WeCare from Canada Life.
  • Long service recognition.
  • Four times death in service benefit.
  • 23 days of annual leave per year plus Bank Holidays.


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