Service Delivery Coordinator

22 hours ago


Leicester, Leicester, United Kingdom CV-Library Full time
Job Overview: We are currently seeking a skilled Service Delivery Coordinator to join our customer contact centre team in Leicester. As a key member of our team, you will be responsible for delivering exceptional customer service and supporting the development of our team members.

Estimated Salary: £32,000 - £35,000 per annum

Key Responsibilities:

  • Lead and manage a team of customer service advisors.
  • Develop and implement effective service delivery strategies.
  • Maintain excellent customer relationships and resolve customer complaints.

About You:

To be successful in this role, you will need to have experience in a customer-facing role, preferably in a call centre or office-based environment. You will have excellent communication skills, be solution-driven, and able to work effectively in a fast-paced environment.

Benefits:

  • 25 days annual leave (plus bank holidays)
  • Salary exchange pension scheme
  • Life cover
  • Private medical insurance
  • Personal lease car
  • Healthcare cash plan
  • Buying and selling annual leave
  • Offers and discount scheme designed to save money on everyday shopping and essentials
  • Professional Body Subscription
  • Free on-site parking at our office located close to Wigston town centre


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